Support:
Cryomagnetics manufacturing methodology assures many years of reliable performance across the entire product line. Despite our best efforts, occasionally service may be required during product lifecycle. Assistance or service details are provided by following the link listed above.
Cryomagnetics, Inc. warrants its products to be free from defects in materials and workmanship. This warranty shall be effective for two (2) years after the date of shipment from Cryomagnetics.
NOTE: The two-year warranty period does not apply to Commercial-Off-The-Shelf (COTS) items which carry specific manufacturers’ warranties.
Prior authorization for such return is required from an authorized Cryomagnetics representative. Cryomagnetics reserves the right to elect to repair, replace, or give credit for the purchase price of any product subject to warranty adjustment.
In the case of product replacement, the product may be either new or equivalent in performance to new. Replacement or repaired parts, or a replaced product, will be warranted for only the unexpired portion of the original warranty or 90 days (whichever is greater).
Return of all products for warranty adjustment shall be shipped prepaid/DDP to Cryomagnetics, Oak Ridge, Tennessee, USA. Cryomagnetics shall pay expenses for shipment of the repaired or replacement products back to the customer.
This warranty shall not apply to any product that has been determined by Cryomagnetics’ inspection to have become defective due to abuse, mishandling, accident, alteration, improper installation, or other causes. Cryomagnetics products are designed for use by knowledgeable, competent technical personnel.
In any event, the liability of Cryomagnetics, Incorporated is strictly limited to the purchase price of the equipment supplied by Cryomagnetics, Incorporated. Cryomagnetics shall not assume liability for any consequential damages.
Cryomagnetics’ products are in compliance with Restriction of Hazardous Substances in
Electrical and Electronic Equipment (RoHS) under the European Union’s Directive
2015/863/EU and the Council of 2015-03-31 on the restriction of the use of certain
hazardous substances in electrical and electronic equipment (EEE) Category 9, recast and
its amendments.
There are many safety issues related to operating superconducting magnets and cryogenic systems. Knowing how to be safe when dealing with potentially dangerous voltages, extremely cold temperatures and very high magnetic fields are important points to consider. Novice users are strongly recommended to take a course, or at the very least receive training from experienced personnel prior to operating superconducting magnet systems. Please follow the link above to navigate to our safety page.